We at Inn-think technologies have researched almost all the major existing Customer/Client Relationship Management(CRM) Softwares and realized that they all follow a similar template, though that is necessary to some extent but the definition of Customer/Client also changes drastically from industry to industry and at times from one organization to another.
We find this very unfortunate that many large organizations though have CRM implemented in their set-up’s but still it works in parts and therefore for many other areas they still dependent on traditional Excel sheets, on the contrary we believe either there is Complete Automation Compliance or No Automation at all.
We therefore have created an very open system, which not only comes and gives you fixed answers to all your problems because there are at times many different approaches to the solve the same problem ,we are proud to say that MAssist is the only product in this space that actually analyse your organization structure, then mix and match our existing offering and add whatever customisation required.
It is one of a kind because unlike all other leading CRM's it has an entirely different and practical approach.
It is unique because it not only streamlines your processes but will work as an assistant to all your employees.
MAssist is the New technological innovation from the house of InnThink Technologies.
The job of top marketers has grown exponentially bigger and harder giver today's digital reality. They need to keep a constant check on multiple factors which are both internal and external.
Marketing used to known as an ART, but nowadays this art requires lot of scientific inputs as well, requiring lot of technical analysis, data-crunching abilities at different levels.
With the advent of digital channels and tools, marketing organizations shall become more agile and responsive towards rapidly changing conditions.
It is imperative that a good CRM should not only focus on tracking of employees, it should motivate them as well by inculcating the feeling of support, as if they are given a personal assistant.
You cannot even imagine what wonders it can add to your already established business?
You will be shocked to see How it does value addition and increases your teams productivity.
You will be pleasantly surprised to see How it monitors and remove wastage of time and resources by laid-back employees.
You will be pleased to see How it motivates, Help and Guide the positive and hard working team members.
You will be relieved to see How it builds your presence on all the activities and all employees at all the times, which will make them feel that the big boss is always watching.
You will be ecstatic to discover that it completely removes the harm caused to your organization, whenever any employee leaves or your dependency on an employee.
It is based on 5 different yet very meaningful learning's related to Team Motivation, Value of Diligence, most successful and scientific approach for tracking and reporting and ease of use. Each of them is well known case studies among themselves.
Social psychologist Douglas McGregor of MIT expounded two contrasting theories on human motivation and management in the 1960’s.
Your management style is strongly influenced by your beliefs and assumptions about what motivates members of your team. It gives a new understanding to team members motivation.
For Lazy and Laidback individuals,
it acts as an efficient controlling and tracking tool in the hands of Management and Senior Managers in order to execute the role of a Hard Task master to the hilt.
It pushes them to work more efficiently, and track all their activities, in order to point out discrepancies in comparison to their expected work routines.
For efficient and self-motivated individuals,
it acts as a humble assistant. It helps them in their day-to-day tasks, take the burden off their minds for remembering the monotonous and routine chores and save their precious time from maintaining proper documentation.
It is always ready to present them all the required data & figures in the desired format just the way an obedient and efficient secretary does.
"If you are STEADY, even if you are SLOW, you will win the race"
MAssist is Special because it is a great tool in the hands of the management to bring steady discipline in their employees.
As we all Know
"A Diligent employee is a much greater asset than an intelligent one, and the one who possess the combination of both, can reach to any heights."
A System of Practice based on scientific Method & Module by well known Marketing Guru “Elixir Maxwell” which defined How all marketing personnel’s shall maintain and manage their client data and follow-up schedule?
This Method involves 6 Steps
In fact,we simply ask our teams to:
Submit Regular Reports periodically
Update progress in internal analysis meetings
Achieve their targets and work deadlines
Incentivise good work & punish non-performers.
SO, if we can effectively implement the above processes along with the scientific system, it can have great imapact.
We have decoded the success of well know social networking platform Facebook, which being a late entrant in Indian Market, displaces an already established product 'ORKUT'
It is based on the concept of ‘GOSSIP’, because it is the human nature that most of us enjoy knowing happening’s in everyone else’s life. Its News feed provides you all the data, activities by friends, status updates in a fraction of seconds under ONE ROOF.t
In all traditional CRM’s:
In all the available solutions you have access to all the information and reports, but you have to go and seek them, especially in larger organizations it is even more difficult.
MAssist is the only CRM (world over), which keeps on throwing relevant information at you in the form of news feed. You can choose to absorb, whatever is relevant to you, and the biggest USP is that browsing through all the information, within few seconds, just like in FB, we usually browse the feeds coming from hundreds of friends in a very short span.
Traditional CRM’s work just like CCTV camera’s, which are very essential and necessary, as they record everything, however still we cannot really monitor them all along because we needed a dedicated manpower to do that, instead they are simply used to instill fear and for backup’s if anything goes wrong.
MAssist works in a way, if the same CCTV system is equipped with ‘Artificial Intelligence’, and automatically reports back, or trigger alarm, when anything wrong is happening, so that the loss can be stopped or corrected then and there.
For casual and laidback individuals it pushes and monitor likes a hard task master to bring steady discipline.
For self-motivated individuals It provides support like humble assistant.
No more seeking for information and data, because that will come automatically to you, (A unique features which is not present in any other CRM solution)
Minimal learning curve and ease of use because of our familiarity with Facebook and Gmail. It acts like an Official Facebook.
It empowers management with amazing control and insight for tracking and streamlining operations with Fear & Psychological Advantage that big boss is watching.
First such solution that actually pushes your executives to work diligently rather than just tracking and producing reports.
Extremely effective tool to minimize partialities and favouritism.
No more Data Loss and contacts, whenever an employee leaves the employee leaves the organization.
Efficient tool to formulate policies to implement Rewards as well as punishments.
Documentation of Internal Communication and responses. (Especially different perspectives of different individuals and Managers on same work activity).
CRM program implementation is a long process that requires many small steps and contributions from numerous individuals. Companies find that creating a strategy guide helps employees understand the CRM strategy and steers affected employees toward common objectives. A strategy may consist of just a few succinct overarching objectives and process maps, or it may be detailed project descriptions. Regardless, a good strategy must convey the benefits of CRM and how the company plans to begin its journey toward achieving customer relationship excellence
We at Innthink believes in the following philosophy from the client’s perspective that"
"CRM can have loads of features, but how many of those are of actual importance to my Organization"
We understand that every organization is different and so are their needs:-
We at Inn-think are able to achieve that, because of the following reasons:
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To get the real essence of this innovative solution, we request you to get a personalised demo at your convenience,
by calling on +91 - 9315 067 530